We've made shopping easier - learn about our improved experience with a short video. 


TABLE OF CONTENTS


Placing an order with Riverside Insights has never been easier with our user-friendly eCommerce platform. In this comprehensive guide, we will walk you through each step of the ordering process, from registering your eCommerce account to navigating the various features available. Whether you're a new customer or a returning one, we'll cover everything you need to know, including logging in, searching for products, adding items to your cart, generating quotes, sharing them, and even paying with a purchase order. Additionally, we'll address frequently asked questions to ensure a seamless and hassle-free online ordering experience. Get ready to streamline your ordering process and discover the convenience of Riverside Insights' online platform.

Registering Your eCommerce Account

You can register for a new eCommerce account by following these steps. 

  1. Check if you already have an existing account by visiting https://riversideinsights.com/registration in your web browser.
  2. Enter your email address, and click the Check Eligibility button.
  3. If our system doesn't find your email address, make sure to double check your spelling. If our system is still unable to locate you, you'll see a 'click here' link to create an account on this same page.
  4. Provide all the required information for account creation, including login details, personal information, shipping address, qualifications, and more.
  5. Finally, click "Create Account" and allow up to two days to receive a notification regarding your account.


Logging in to Your eCommerce Account

You can log in to your account any time after registering by visiting https://riversideinsights.com/login.php.

  1. Enter your registered email address and password.
  2. Click "Sign in" to access your eCommerce account.
  3. If your password is not working, click the 'Forgot your password?' link to reset it.

 

Locating Products with Search

Once you're logged in, locating a product is easy.

  1. Locate the magnifying glass icon in the upper right corner of the page. This is the search function.
  2. Click on the search box, and a list of popular items will appear. You can select from these options if they match your needs.
  3. Alternatively, you can type in an item number or description of the desired item in the search box.
  4. Press Enter or click the search icon to initiate the search.


Adding Products to the Cart

Shop with ease by adding your selections to the cart. 

  1. After locating the desired product, specify the quantity you wish to order if you need more than one.
  2. Click "Add to Cart."
  3. For digital items, you may need to enter account holder information before proceeding.
  4. Once added, you can review the items in your cart.

 

Generating a Quote

Need a quote for budgeting or record keeping purposes? Follow these quick steps to generate a quote today.

  1. After reviewing the cart, select "Quote this Cart."
  2. You will be directed to the "Request a Quote" box where you can view your quote.
  3. Confirm the information and make any necessary updates.
  4. Once you're ready, click "Submit."


Sharing a Quote

It's never been easier to share a quote! Send it anywhere directly from the screen where you've generated your quote!

  1. In the "Quote Successfully Created" box, click the blue "link" option.
  2. Alternatively, you can select "Print, Download, or Share" in the green box.
  3. Choose "Copy Quote Link" on the right side of the quote or copy the link from your web browser.
  4. Share the copied link with the parties you want to share the quote with via email or any other preferred method.


Paying with a Purchase Order

Checking out with a Purchase Order (PO)? Follow these steps for your organization to easily pay for your purchases using a PO.

  1. Select the appropriate shipping address and ensure the billing address is correct.
  2. Under "Payment Options," choose "Submit Purchase Order."
  3. If you have a quote number, enter it in the provided field.
  4. Enter your PO number in the designated field.
  5. If required, upload the purchase order file by either dragging and dropping it or using the provided upload option.


Other Online Ordering FAQs

If you have any additional questions or concerns that are not addressed here, please visit our online ordering FAQ page at https://riversideinsights.com/support/orders. There you can find more information on various topics, including Ordering Barcodes, Checking Order Status, and requesting returns or replacements, among other helpful resources.