At RiversideScore, the Account Holder is the central figure in managing the application, acting as the primary contact for the organization. This pivotal role comes with a variety of responsibilities and access privileges that facilitate the seamless operation of the system. Here’s a detailed look at the capabilities and tasks an Account Holder can perform within the RiversideScore™ application.
Comprehensive Access and Control
1. Add Examiners and Administrators: One of the key responsibilities is to manage the user base within the organization. The Account Holder can add both examiners and administrators to the system, ensuring that the right personnel have access to the necessary tools and information.
2. Review Caseload Folders: To maintain oversight and ensure that the organization’s operations are running smoothly, the Account Holder can review the caseload folders of all administrators and examiners. This includes monitoring ongoing activities and ensuring that tasks are completed efficiently.
3. View Examinees and Test Records: Full visibility into the performance and progress of examinees is crucial. The Account Holder can access all examinee profiles and their corresponding test records, providing a comprehensive view of the organization's testing landscape.
Messaging and Communication
Effective communication within the application is facilitated by the Account Holder through the setup of account holder messages. These messages are displayed on the dashboard for all users, ensuring that important updates, announcements, and information are communicated promptly and clearly.