If the system doesn’t recognize an examinee’s full name when creating a report, follow these troubleshooting steps to resolve the issue.
Avoid Typing the Full Name
Do not type the examinee’s full name into the “Create Report Name” field.
Entering the full name will result in an error.
Type Only the First or Last Name
Enter just the first name or last name of the examinee.
Riverside Score will automatically fill in the rest of the name.
Select the Correct Name
Click on the examinee’s name from the dropdown list that appears.
The name will automatically populate in the field, and the Test Record will appear as well.
Tips for Avoiding Errors
Use partial names instead of full names to prevent search errors.
Ensure the name is spelled correctly for the system to recognize it.
If the examinee’s name still doesn’t appear, verify their information in the system database.
