Orders and Returns

Sales Questions

How do I return an order
Riverside Insights Return Policy Customers can return Orders within 60 days of the invoice date. As long as the following criteria are met. Overstock ...
Thu, 5 Oct, 2023 at 5:35 PM
Where do I send my Vendor forms?
If you have completed your vendor forms, please send them directly to Riverside Insights at vendorforms@riversideinsights.com If you need access to the ...
Fri, 15 Oct, 2021 at 9:25 AM
How to place an order
At Riverside Insights, we strive to offer personalized service at all times. If you need assistance with an order, whether you are a new or existing custome...
Wed, 1 Mar, 2023 at 1:58 PM
Making Changes to an Existing Order
How can I make changes to an order I've already placed? If you have already placed an order with Riverside; the quickest way to inform us of any cha...
Fri, 15 Oct, 2021 at 9:25 AM
If I have placed an order before, do I need a credit card for a new order or would a PO suffice?
If your organization has placed an order with us before and already has an account, then you can place an order using a PO. Send orders to orders@rivers...
Fri, 15 Oct, 2021 at 9:25 AM
How long does it take for an order to be processed and shipped?
For our Group Administered Assessments such as CogAT or Iowa and our Individually Administered Assessments such as WJ-IV or BDI-3, it normally takes 1-3 bu...
Thu, 9 Mar, 2023 at 3:52 PM
I recently submitted an order. How can I check its status?
For the fastest response, please use our automated Order Status Checker. If your order is showing as not processed, it is still awaiting entry. Due to high ...
Fri, 15 Oct, 2021 at 9:25 AM
How long is it going to take to receive my materials?
Most orders are delivered 10 to 15 business days after we have processed your order, depending on your chosen shipping speed. Note: Some Print-On-Demand...
Fri, 15 Oct, 2021 at 9:25 AM